Pets Best Pet Health Insurance

4.5
7.47K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Now there’s an even easier way to manage your pet insurance policy with the Pets Best Mobile App. Easily access your pet’s benefits, submit claims, and connect with veterinary experts through our 24/7 pet helpline wherever you go. With an updated design, the Pets Best Mobile app allows pet parents to:

· Log in to your Customer Account using biometric authentication (on supported devices)
· Access and manage your pet's benefit information on the go
· Easily submit claims by taking a picture of your invoice before leaving the vet's office
· View, update, and check on your claim status
• Receive push notifications and reminders on submitting claims, policy information, payments, and more
· Connect with a veterinary expert 24/7 for answers to all your pet health related questions
· Add new pets to your account, and more!

Pets Best, a leading U.S. pet health insurance agency, offers pet insurance plans for dogs and cats. Learn more about us or get a quote and enroll your pet at www.petsbest.com. Pets Best is a CareCredit solution.
Updated on
Nov 14, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
7.36K reviews
littlehawksimeon
December 18, 2025
Do not get this insurance. First off the app stinks and makes you log in multiple times. Sometimes requiring you to log in on the web instead of the app. Second I submitted a claim in September, but as of December have received none of the money I am owed. They said they mailed a check, that never came. Then I added a bank, which I verified many times it was correct, that didnt work so they "sent" another check that I never got. The worst part is the customer service takes 30+ minutes each time!
1 person found this review helpful
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Liv Hedges
November 20, 2025
Not a real app. Makes you log in, but in order to view anything in your account, you'll have to log in again. The app will tell you it doesn't trust your new device and to open the email they've sent to verify your device. Usually I get a notification from my anti-virus that Pets Best is not secure and someone may be trying to steal my info, but hard to tell. I think the app may just be useless. Such a hassle - can't take a laptop to the vet with me - thumbs down, Pet's Best!
3 people found this review helpful
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Alexis Lauer
December 22, 2025
app doesn't let you actually do anything. you have to sign in every time you change tabs. the only way to get anything done is to call them but then it's a 30-45 minute wait. unfortunately I can't change pet insurance because everything will be considered "pre-existing". maybe get your app to work how it's supposed to. 0/5
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What’s new

Thank you for using the Pets Best Mobile App. This update contains several improvements to ensure a smoother, more reliable experience.