
Raini McConnell
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So many bugs...sometimes crashes, sometimes loads with none of my recent orders or favorites. Always forces a 15% tip on a pickup order. You can click 'other amount' and enter your own and it will still apply a 15% tip on the checkout screen. There's no place to enter a note or a special request. Modifications on certain items don't work correctly. For example, I cannot order chicken lo mein without clicking "extra chicken" for an additional charge. I just call the restaurant now and order.
7 people found this review helpful
P.F. Chang's
April 11, 2023
Hi,
Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to https://www.pfchangs.com/contact-us. We'll ensure to look into it with utmost priority.
Thanks!

Clay Fowler
Unusable due to simple bugs. When you try to order, a toast pops up saying "the sum of your payment methods must equal the order total". But the app is calculating the total, not me! All I've done is enter a single, simple credit card! I have not tried to do anything fancy here like split into multiple payment methods! I just want to order. Ridiculous. This error seems to be because it is stupidly calculating subtotal with tax and another total without tax. I don't care: just want to order food
67 people found this review helpful
P.F. Chang's
March 18, 2021
We'll look into this issue for you. Please send us a note at https://www.pfchangs.com/contact-us so that we can follow up.

Z Bankins
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This is crazy. The app works when it wants. Then you're forced to give a tip. Automated at 15% if you don't check you'd miss it. I'm ordering pickup and I'm forced to apply a tip because you can't put $0.00. Now when I've picked up my food the last 2 times I've given $20 tips because the guys were hussling. Now I'm only buying 1 item so a $20 tip for pick-up is because I want to and appreciate the service I'm receiving. What I won't be is forced to give up my money. They've fixed it now.
55 people found this review helpful
P.F. Chang's
March 8, 2021
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.pfchangs.com/contact-us. Thank you.