
Ethan
App experience has been bad. I need to relogin every time I open the app on my phone as if I had just downlaoded the app the first time. None of the preferences save like what I order to pick up at each time I use the app. It just defaults to the one closest to me even though I set the my preferred one as a favorite. Also the app didn't save my customizations for the drinks at times. One drink I ordered defaults to iced so I changed it to hot. After payment, the order reverted to the default.
3 people found this review helpful
Philz Coffee, Inc.
May 13, 2026
We'll look into this issue for you. Please send us a note at support@philzcoffee.com so that we can follow up.

Travis Parsons
The app is great, but I don't understand why the earliest pickup time is always 30 minutes out regardless of how busy or quiet the store is. I've placed orders, then drove for 15 minutes, only to find out the store hasn't started the order yet because pickup is still 15 minutes away. I'd understand if the store was busy and that was the earliest availability, but it's definitely not.
6 people found this review helpful
Philz Coffee, Inc.
June 10, 2022
Thanks for sharing this feedback and apologies for the frustration! Each Mobile order has a designated pick-up window that is chosen at checkout. We try to accommodate early pick-ups when possible, but our teams aim to complete drinks at the selected time to ensure each order meets our quality standards. We'll take your feedback into consideration!

Karen Wheeler
I love being able to place my orders ahead of time, but so often, the app is so buggy that it fails to even load. It's very slow. And the whole gift card system could use improvement: the ability to purchase a giftcard from the app - not just in store or on the website. And they should also be scannable once they're in the app so that you can pay in person without having to read aloud the giftcard number when paying. I also wish the calories were listed with the drinks, just like the food items
3 people found this review helpful