Molly Schneider
The app frequently fails to open or gets stuck on the open screen. Like at least 1/3 of the time. Sometimes I can close it and reopen, but sometimes it just won't work at all. Today it just won't load at all, even with uninstalling and reinstalling. I never know if I'm actually going to be able to order or not, or if I'm going to have to change plans and order in-store (which obviously takes a lot of time because the drinks take a while to make). When the app is actually working, it's really convenient. But it doesn't reliably work.
17 people found this review helpful
Joseph Catrambone
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Really like Philz Coffee. This review reflects my experience with the app and not the store or brand. Navigation is unintuitive. They've departed from a lot of the traditional UX language and paradigms, so navigation requires a lot of trial and error. App used to have random signouts, but this has improved. Notifications are still a little buggy, with 'last visit review' appearing over the order pickup card. The app also adds two icons to the app drawer, which is a little irksome.
12 people found this review helpful
Philz Coffee, Inc.
January 21, 2022
Hi Joseph, thanks for taking the time to share this feedback. Our developers have released the update 2.7.1, which has fixed the double icon bug you were experiencing. Please update your app at your convenience to resolve the issue. If you have any further issues, you can reach out to support@philzcoffee.com and we can follow up.
A Google user
The best coffee ordering app I've seen. Everything is easy, intuitive, and looks good. Makes ordering from Philz really easy - all you gotta do is walk in and pick up the order. Never had a payment problem - seems to take most modern forms of payment. Thank you! Great job! One thing that could be improved: location-specific specials and other info.
3 people found this review helpful
Philz Coffee, Inc.
September 27, 2019
Thank you for sharing your feedback, Jacob! We're glad to hear you're enjoying the app. Please feel free to reach out to us at support@philzcoffee.com, if you have other suggestions.