Mueller@Home

PhoenixSuite, LLC

About this app

Mueller@Home provides homeowners with the ability to complete the property survey ordered by their insurance carrier or financial institution from the comfort and safety of their home. Mueller's network of field representatives provide the homeowner with expert local knowledge and advice to support the process of collecting photos throughout the home. Please note that Mueller@Home only works in combination with a survey ordered through Mueller Reports by an insurance or financial institution. You will need a link provided by a Mueller field representative to begin the survey.

Ratings and reviews

Constantly crashes. Photos must be taken in landscape, then phone rotated to portrait to OK the photo or it won't save. Took all 51 photos which took over and hour and then the app crashes continually on attempts to do the home scan. Tech support had no fixes. Multiple employees laughed it off as "oh yeah the app is spotty" or "the app has some issues" which means they know it sucks. But hey, they're wasting your time, not theirs, so why fix it? We will be switching home insurance companies now.

App has some room for improvement. Told me to take photos landscape. Won't load. Had to take portrait then they loaded. Said something about rear liability item and trampoline. I don't have a trampoline. It would be easier to just upload a YouTube video of me walking around the house.

I love the idea of this app, but it does not work at all as intended. Blank screens, glitches, and won't allow horizontal photos. There is nothing better about this app than just having the agent send a list of the needed photos via email.

What’s new

Maintenance Release