Tech+ is Pinewood's advanced technician app, seamlessly linked with our aftersales modules and workshop planner to enhance the service and repair experience.
Mobilise technicians to free them from the static workstation, opening new channels for improved communication and creating sales opportunities.
Technicians can update progress on repairs, carry out vehicle health checks and issue parts, reporting on urgent and recommended work, adding notes and measurements such as tyre tread depths, as necessary.
Instantly upload personalised messages with one-touch video upload, to demonstrate and explain any extra work needed.
To ensure the technician has the right information, vehicle and customer data is easily accessible, including copies of previous service invoices.
Technicians can communicate directly with the Service and Parts teams for queries, pricing and customer authorisation, storing details for later reference.
Updates to operations and work statuses are visible immediately in the Job Progress console. With these tools in place, real-time progress can be tracked online by the customer, enabling them to authorise any work required.