
Chris Goda
Garbage App and Garbage Company (AquaCal). Non existent customer service. I had to wait 3 weeks for a service call. Had the tech hook up the Pool Sync controller, got it connected to my WiFi and the app keeps saying it needs a firmware update. Hit the update button, and right back to the needs firmware update screen. Restarted the network, restarted the heater / PoolSync, restarted my phone, wiped app cache and data to no avail.... Straight Trash!!!

Leah Bair
A week ago I would've given 5 stars, this week has been hell. My husband (Not techy at all) went to turn the light on in the pool and managed to delete the device off our app. I thought "hey no big deal, the unit is 1 month old and we had it going once..." Nope, I spent hours for 4 days trying to add it back. Finally day 4 I get it back on, but now if my phone's not at home/home wifi... the app shows no device. can't control it from anywhere like I had been able to.
1 person found this review helpful

Justin Carhart
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UPDATE: This app is NOT good! Although I can use it to monitor/control my Chlorsync, it's very clunky and doesn't do all it says it can do. Took more than a day to get it to work at all (instructions are not accurate). When I enable remote access, it literally disables itself right in front of my face. Aquacal is one of the least customer focused companies I've ever encountered. It's obvious they don't use their own products!
1 person found this review helpful
AquaCal AutoPilot
July 11, 2025
Was this resolved? If not, I recommend contacting customer support to assist you. If you could, update your review. Working well now?