
Carrie Neuschel
Fully staffed with young adults that have been well trained. Mock distressed swimmer rescues going through the "complete " rescue as if it was real keep their skills fresh. If we are going to use an app for admission, I would like to see it used to it's full potential. It could provide valuable information for next year's schedule and staffing. Love this year's experience. Missing the diving board.
1 person found this review helpful

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** They started offering tshirts to anyone leaving a positive review, so please keep that in mind ** OK app though. Very annoying that I have to type a user name and password every time I open it, and the check out feature often doesn't actually check me out from the pool so I get an email. The app definitely has a mid 2000s feel to it... I can't imagine there is more than a couple of people working part time on the app. Making changes to your account is clunky to say the least
PoolEntry, Inc.
August 18, 2025
Hi, we’re sorry to hear about your experience. The logout issue has been fixed—please update to the latest version. If it continues, contact support. We sometimes send thank-you gifts to residents who’ve left feedback, positive or constructive, as a small token of appreciation. We value all honest feedback as it helps us improve our app.

Susan Rogers
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I Uninstalled last years app and downloaded app again per management. It worked the 1st time. When I went back into the app all my info is gone, just the blue screen that says pool entry and it's blank. I again uninstalled and reinstalled. Now it says I've used the allowed amount on my device. So no pool pass and no human to speak to. Your app is a fail
7 people found this review helpful