TowSmart Systems

PPOA GROUP

About this app

TowSmart Systems is the mobile companion for towing, impound, and roadside assistance operations. Built for field crews, dispatchers, and managers who need real-time access on the go.

TOWING OPERATIONS
- Clock in/out with shift tracking and live timers
- View and manage outstanding calls and vehicle requests
- Complete tow records with photo documentation
- Look up property rules and PPOA parking permits
- Access vehicle tow specs for safe handling

IMPOUND MANAGEMENT
- Full impound record management with documents, holds, and financials
- Lot verification with GPS-stamped photos
- Release workflow with payment processing and PDF receipts
- Auction vehicle management and certified letter tracking

ROADSIDE ASSISTANCE
- GPS-based dispatch with real-time driver tracking
- Job creation with customer info, vehicle details, and photo capture
- Equipment and inspection management
- Customer portal with live job tracking

DISPATCHING
- Vehicle request queue with 4-step workflow
- Call log management with SMS alerts
- Real-time driver location and shift status
- Fleet management with Geotab integration

TowSmart Systems is a B2B tool for employees of subscribing towing and impound companies. Organizations subscribe through PPOA Group LLC.

What’s new

- Drivers now see a clear on-shift location notice before any location access is requested.
- Background location is used only during an active tow or roadside shift so dispatchers can route the nearest truck, and it stops when you clock out.
- Stability and feature-parity improvements across the dispatcher, driver, impound, and roadside tools.