Profluxus Talk

Grupo 3DS Ltda

About this app

The customer asks for the price on WhatsApp. Someone opens another system, copies the product link, goes back and pastes it into the conversation. When the order goes through, the status is in one place and the customer is in another.

Profluxus solves this in the shortest way: the sale happens within the conversation itself.

ALL CONVERSATIONS IN ONE BOX
Official WhatsApp, Instagram, Facebook, Telegram, email and website chat, with the complete history of each contact.

- Queues, teams and automatic conversation distribution
- Canned responses, macros and voice messages
- Labels, internal notes and mentions between agents
- Real-time notification of new messages
- Sending photos, videos, documents and audio directly from the conversation

SALE WITHIN THE CONVERSATION (PROFLUXUS SHOP)
Without switching apps, without copying links from elsewhere.

- Send a product with name, description, photo and purchase link
- Check an order and send the status and tracking link
- Create a ready-made cart: choose the products, apply the coupon and send the link
- The cart is recoverable, so the customer resumes from where they left off

REAL ESTATE IN CONVERSATION (PROFLUXUS IMOB)
For real estate agencies and brokers.

- Send the property details with photo and characteristics
- Search for properties by code and send the list to the interested party
- The interested party and the property are kept in the same history

FUNNEL AND MANAGEMENT
- Visual funnel with defined stages and responsible party
- Campaigns via WhatsApp template
- Reports by team, channel, and tag
- First response time and resolution time
- Customer service satisfaction survey
- Auditable history: the conversation belongs to the company, not the salesperson

ON MOBILE
- Respond from anywhere, with the same history as on your computer
- Switch between accounts, for those who handle more than one operation

How many sales from your team today stop midway because the information was on another screen?

The application is intended for Profluxus clients and requires an active account on the platform. It is not possible to create an account through the application. Some features depend on the contracted plan. To learn more about the platform, visit profluxus.com.

What’s new

Versão 4.9.8
- Botão voltar mais inteligente: fecha o que estiver aberto antes de perguntar se quer sair.
- Filtro por time e opção "Participando" na lista de conversas.
- Segure uma conversa para atribuir a um time ou fixar no topo (até 3).
- "Seguir o sistema" na aparência agora funciona.
- GIFs e figurinhas recebidos aparecem corretamente.
- Atalhos entre a ficha do contato e as ações da conversa.
- Tour de boas-vindas para novos usuários.