FresGO

City of Fresno

About this app

FresGO is a free, easy to use, real-time platform transforming how the City of Fresno solves issues. Report infrastructure and non-emergency public safety issues with your smartphone or computer. Track resolutions and receive real-time updates and alerts. It’s easy. With FresGO you don’t need to know which department does what. The multi-lingual application tracks reported items, like graffiti, broken sprinklers, street closures, and more. With the push of a button, issues are automatically routed and even escalated if not completed in a timely manner – and you’re notified the instant they’re resolved!

Ratings and reviews

3 months ago you took a fairly straight forward easy to use app and "upgraded" it to an app that takes longer to submit requests, with radio buttons that partially block other buttons, an awkward verification process with no text option, and a less user friendly photo upload option. If this "upgrade" was designed specifically to discourage use of the app, then I offer you a hearty congratulations on a job well done. It was a solid 4.5 stars and now it's a 2.

Requests are canceled without explanation. I have tried submitting the same broken waste container request 5 times, and every time they cancel the request with zero explanation. Also, The address validation doesn't recognize my address (that has existed since the 80s.) So, I'm not able to enter my actual address, which is probably why they keep canceling my request, even though I specify the actual address in the request notes.

Deserves a zero stars. App has been buggy for over year. Can't report dead and dying trees. Used to load but then not post. Now I only get a blue screen of death. Same on hubby's phone. Deleted the app and re-downloaded, same problem. Blue screen of death. This app needs a major overhaul.