Hanscom FCU Mobile Access

Hanscom Federal Credit Union

About this app

Access your Hanscom FCU accounts. Take charge of your finances on-the-go.

-Check balances
-View history and pending items
-Pay bills
-Deposit Checks
-Search history by date, amount, check number or transaction description
-Transfer funds between accounts and memberships.
-Send and receive secure messages
-Find ATM/Branch locations

Ratings and reviews

Everything about the app when signed in is fine, but I've had an issue occur now on several occasions where for some reason my fingerprint scan says it's "wrong" and then locks me out of the account entirely after a single sign-on attempt, resulting in having to call into customer service to reset. This is , in itself, rather annoying. It's even more annoying when this occurs on a Saturday after 4pm there's nobody to call until Monday, and I'm locked out of my entire account for several days.

I'm finding that I have a similar problem to one reported by others: the app seems to be grossly incompatible with Google Pixel 3's. Mobile deposit doesn't work - the view finder never snaps a photo of the check no matter how good the lighting and contrast are. There's no way to manually force the photo either. In fact, the UI elements don't appear to work at all. The only way to retry taking the photo is to close the app and log in again. After a few tries, my phone is hot to the touch.

This app has not worked for nearly a year, stays frozen on the logo upon opening the app.

What's new

Feature enhancements and bug fixes