QTrack

AINEX

About this app

Q-TRACK makes waiting simpler, smarter and more organized.

Designed by AINEX, Q-TRACK is a digital queue management app that helps customers manage appointments, join queues remotely, track their position in real time and receive timely notifications.

Whether you are visiting a hospital, bank, government office, school, salon or other service centre, Q-TRACK helps you stay informed throughout your service journey.

KEY FEATURES

Digital Queue Management
Join a queue digitally without standing in a physical line. Manage your queue experience directly from your mobile device.

Appointment Booking
Schedule appointments based on available time slots and avoid unnecessary waiting at the service location.

Live Queue Tracking
Track your current queue position and monitor queue progress in real time.

Smart Notifications
Receive timely notifications about your appointment, queue status and approaching turn so you know when to arrive.

Return Token
Need to step away temporarily? Return Token allows eligible visitors to leave and return without losing their place, based on the organization's configured rules.

Digital Token Management
Access your token details and stay updated throughout the queue process.

MULTIPLE SERVICE ENVIRONMENTS

Q-TRACK can support queue and appointment workflows across:

• Hospitals and healthcare centres
• Banks and financial institutions
• Government offices
• Schools and educational institutions
• Salons and wellness centres
• Service centres and other customer-facing organizations

A BETTER WAY TO WAIT

Q-TRACK helps reduce unnecessary physical waiting, improve customer visibility and create a more organized service experience.

Customers can:
• Join queues remotely
• Book appointments
• Track queue progress
• Receive timely notifications
• Manage eligible return tokens
• Arrive closer to their service time

FOR ORGANIZATIONS

Q-TRACK provides organizations with tools to manage customer flow more efficiently. Organizations can configure counters, appointments, queue rules, operating hours and service workflows while monitoring queue activity through centralized administration.

The platform supports multiple counters and departments and provides operational insights through queue analytics.

WHY Q-TRACK?

• Less unnecessary waiting
• Better customer experience
• Organized appointment management
• Real-time queue visibility
• Smarter customer notifications
• Flexible queue and counter management
• Improved operational efficiency
• Real-time analytics for better decisions

Q-TRACK transforms traditional waiting lines into a connected digital queue experience.

Availability of specific features may depend on the configuration and services enabled by the organization using Q-TRACK.

What’s new

Initial release of QTRACK.
- Real-time digital queue and token tracking
- Counter staff management tools
- Push notifications for queue updates