
Alex Cameron
This app and service is barely functional, I wouldn't be surprised if they go bankrupt soon and take all the packages in the lockers to auction. Not a single workflow for getting a package is reliable or quick, so good luck if you don't have 5 minutes to do what should be a 30 second process. Also, if your login stop working (despite not updating it) then try a reset your password, you receive "there is no account for this email", with a sign up link to then get "email is in use, please login."
7 people found this review helpful
Quadient Shipping - Parcel Pending
May 5, 2026
Hello Alex, Thank you for your feedback. We’re sorry for the frustration you’ve experienced. The issues you described, including access workflows and login errors, have been escalated, and we’re actively working with our development team to improve reliability and performance. Regards, Heather

Rina O
BE AWARE: they'll charge you $20 any chance they get. I was registered for 5+ years, and then suddenly they came and charged me TWO different times for registration fees. They require payment on file and require your trust, but will charge you for NOTHING at all, any time they feel like it. Then, when you call, they make you feel like you owe them something instead of fixing the issue that THEY caused. Thats not the makings of a reliable company.
3 people found this review helpful
Quadient Shipping - Parcel Pending
June 1, 2026
Hello Rina, I’m sorry to hear this. I’d like to help resolve it—please share your name and the email or phone on your account so I can review the charges. I’ll make sure everything is accurate. You can also reach me at heather.singh@quadient.com.
Regards, Heather

Safferoth
I just don't get what the point in the Plus version is versus the standard Parcel pending? it doesn't state how it is an upgrade, I don't really notice much difference in the app and the standard version works fine, just scan the barcode or use Bluetooth to open the locker containing your package, I don't see what makes this "PLUS"
2 people found this review helpful