INDECX

Indecx

About this app

Through this application, INDECX customers can monitor satisfaction and loyalty indicators such as: NPS, CSAT, CES, among others.

In the palm of your hand, monitoring your customers' loyalty and satisfaction through user-friendly reports and simple analysis that indicate strengths and weaknesses, from the customers' perspective.

With the INDECX app you will have access to the following features:

-> Dashboard with quick access to the NPS indicator, % Promoters, % Neutrals and % Detractors along with volume and response rate data.

-> List of all responses with the possibility of applying filters and viewing in detail all the indicators evaluated by your customers along with the comments.

-> View details such as Categories, Status, Indicators, Sentiment Analysis and Customer Timeline.

-> Access to the main reports in a summarized form.

-> Possibility to apply filters and view data with access restrictions according to each user profile.

What’s new

Adicionado novo recurso para acompanhamento de meta de NPS