ניהול מודול תור IVR2

mmfApp

About this app

IVR2 Queue Management Module allows human response managers to control the queuing system directly from their mobile phone — simply, quickly and conveniently, from anywhere and in real time.

With the app, you can:

• Manage the system's representative database
• Assign, activate and manage representatives in the queuing extensions
• View real-time information and status of the queuing extensions
• Receive data and statistics on queuing activity
• Review call history and listen to recordings
• Connect to multiple systems and easily switch between them
• ​​Set advanced operating hours for representatives and queuing extensions

Managing operating hours allows you to set operating times separately for each representative or each queuing extension.

You can set the activity according to a variety of rules, including:
• Days of the week
• Operating hours
• Holidays and holidays
• Special dates
• Exceptions and customized settings

This allows you to precisely control the availability of representatives and the operating hours of the human response, according to the needs of the call center.

The app is intended for managers connected to the queue module in the IVR2 system, and allows you to perform routine management operations even outside the office — directly from the phone.

Secure login

Login to the system is done using an access token. The token is stored encrypted on the device only.

Who is the app intended for?

For call center managers, shift managers, and human response system operators who need convenient and complete control over queues and representatives from their mobile phone.

Need help?

To open a new system and more, you can contact our support.

What’s new

תיקוני באגים.