Quickdesk: Helpdesk Tickets

Nextcore Technology Inc.

About this app

Quickdesk brings your helpdesk to your phone. One app serves both support agents and clients, adapting to your role in each organization you belong to.

FOR AGENTS & STAFF
• Browse, search and filter tickets by status, priority, or "assigned to me"
• Open a ticket to see the full conversation timeline
• Assign tickets and reply on the go
• A quick dashboard of what needs your attention
• Manage contacts and organizations

FOR CLIENTS
• Raise new support tickets in seconds
• Track the status of your requests
• Follow the whole conversation with the support team

WORKS THE WAY YOU DO
• Email and password sign-in
• Multi-organization support — switch workspaces and your role adjusts automatically
• Clean, fast, role-aware interface

Quickdesk syncs with your existing Quickdesk helpdesk platform, so your tickets, teams and organizations stay consistent across web and mobile.

Have feedback or a feature request? We'd love to hear from you.

What’s new

• Reply to tickets from your phone. The composer is live — no more
"coming soon".
• Reply all, with the recipients shown before you send: tick the box and
the actual addresses appear, so you know exactly who gets copied.
• Create tickets in the app, and the To address you type is now the one
that's used.
• In-app update prompts when a new version is available.