Karl Greenley
Cannot fully use the app on my phone (Galaxy A72)- parking areas and menu changes do not appear (even though the menu headers do change), so I can't actually start a parking session. It's like an entire display layer is missing. If I log in on someone else's phone, I can start a session, then log back in on my phone to finish it, but that's not a viable long term workaround.
6 people found this review helpful
Laura Verú
This is the worst parking company/app by a long shot. You have to load money or connect your bank in order to even see the rates, even if it ends up being 0. It is not intuitive and was glitching even just to get the payment method loaded. On top of that, you're still charged for them to hold your money. I had to pay $15 to find out the parking was free for the time I need it. You get charged a "processing fee" when requesting a refund for unused funds. Customer service is entirely unhelpful.
23 people found this review helpful
Mobile Smart City Corp
April 14, 2022
Laura, we are sorry that your experience. We would need more detail to investigate what happened with that parking session, please reach out to the Call Center. All Zones have detailed information like hours of parking availability rates before you start a parking session. We offer many ways to fund your transaction – credit / debit card or wallet.
Braulio Santana
App is broken, everytime I click any of options or sub menus, nothing happens. You can see that the app knows you clicked it but you cant access the submenu. For example, when I press Pay, I see that the top changes to the title Pay but I'm still stuck on the map. Even in the settings i cant access any of the setting categories cause its stuck on the main page. This occurs for most of the app, so I cant even do the one thing this app is built for, pay to park. Broken app.
15 people found this review helpful