The app is a gimped version of the desktop site. If you need to quickly add a To-Do, or workorder it's fine, and oddly enough for cleanings it has more functionality than the site. However, there is no option to do basic things like edit employee information, or add a new employee or vendor, or even search for a previous log entry. Trying to use the website on a mobile device forces the "mobile-friendly" version (which is just the app), even when overriden by desktop mode. So frustrating.
10 people found this review helpful
September 28, 2022
Jessi- Thanks for the feedback! You're right, the functionality of the mobile app is different from the desktop site—that's intentional. We designed the mobile app for the "on the go" tasks (work orders, cleanings, etc) and desktop for detailed actions or more admin-focused tasks (reports, staff info, etc). Our Support Team can elaborate on this :)
Please either give us a way to view ticket history through the app or allow us to view the regular desktop site in a web browser on our phones, no matter what I did it would take me to the dashboard and then reroute to the app before I could click anything. For an app that's meant to streamline work it really slows me down when I have to go back to the office and pull out my laptop to view something. Also connection error message is irritating, as others have said. Great service, terrible app.
5 people found this review helpful
Hi Caity- We sincerely apologize for the troubles you're having! There are features specifically accessible to desktop users and others to mobile users. However, it seems like that's not the case with your scenario. We'd love to better understand it so we can pass our product team. Please contact our Support team (email@example.com/877-974-9774)
This app could use some serious improvement. For example "oh no, are we breaking up?" Is absolutely ridiculous. I get it, the app needs connectivity. HOWEVER why not allow the app to still function and sync changes once connectivity becomes available? I've never seen an app that doesn't do this, but instead completely shuts down until it regains connectivity. Clearly quore is in the early stages of development, because issues like this would most certainly drive people mad.
15 people found this review helpful
D- Thank you for letting us know about your experience & please know it's not our goal to drive anyone mad! We're aware some are receiving this notification in error. That could be your issue, but even if that's not the case, please contact our Success Team (firstname.lastname@example.org or 877-974-9774) so we can notify you of the bug fix or help troubleshoot