
Blake Wagoner
2026 Birkie app is rally bad compared to previous years app or RTRT.me app. Crashes constantly, lots of bugs, notifications are not sent out some times but are sent other times. Feels like the developers tested the app with 20 bibs and now that there are 1000s of bibs crossing the timers, the app cannot keep up with the volume. Disappointed in the tracking this year.
Max Vogel Group LLC
February 21, 2026
Thanks for the feedback. We’re sorry you experienced issues. We noticed you were on a beta version of Android, which can sometimes create issues, but we’d like to better understand what happened. Our platform supports many events the size of the Birkie (including last year’s event). Please contact us at hello@racerecord.com
so we can learn more.

Martin Rosendahl
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When I register as a participant it sends a 6 digit code to my email, which I punch in, but it doesn't proceed past that screen. Anything else that I try to do to sign in or favorite a friend in athlete tracking there's a message that pops up that says something went wrong, try again later.
Max Vogel Group LLC
February 25, 2025
Hi Martin, I’m sorry you ran into trouble. It sounds like a rare issue where the device didn’t provide the identifier needed for both sign-in and tracking. Could you email us at hello@racerecord.com? We’d love to investigate and address it for the future.

John Flanagan
God awful. Search doesn't work, can't add athletes to favorites.
Max Vogel Group LLC
February 25, 2025
Hi John, sorry to hear you had issues with the search. Due to the large number of participants, searching requires a first and last name. Searching by bib number is also an option. Feel free to reach out to hello@racerecord.com—I’d love to chat about how we can address any issues and improve the experience for the future.