Skara

RapidOps Inc.

About this app

Delightful customer relationships start with fast, accurate answers.

Skara equips your support and sales teams to resolve queries in seconds—combining AI answers, human expertise, and lightweight workflows in one mobile app.

What you can do with SKARA

- Handle L1 like a pro: AI auto-answers FAQs using your docs, policies, and past tickets.
- Route L2/L3 smartly: Escalate with full context, auto-summaries, and dispositions.
- One inbox, zero chaos: Manage conversations from web and messaging channels in one place.
- Agent Assist: Suggested replies, snippets, and related articles—right when you need them.
- AI Workflows: Fetch order status, update records, trigger tasks, and sync notes to your tools.
- Push notifications: Get instantly alerted to new, assigned, or urgent threads.
- Team collaboration: @Mention teammates or leave internal notes
- Lead Capture: View all the leads captured using Agents and their interactions with your website or product.

*Capabilities depend on your workspace setup and connected apps.*

**ASO keyword bank (work into copy naturally)**

AI agent, agent assist, knowledge base, helpdesk, customer support, customer service, CSAT, routing, workflows, automation, inbox, escalation, ticketing, productivity, CRM, ecommerce support, live chat, mobile support

What’s new

In the latest update, We have addressed a few bugs and crashes to ensure a smoother user experience.
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Update now and transform the way you manage sales!