RateIt

Zipline.io

About this app

Collect in-the-moment ratings to get the insights to make every customer experience a wow-experience. With customer-centric insights, you’ll energise your brand, delight your customers, maximise your efforts and bring CX to the core of your organisation.


Set up a tablet on a floor or counter-stand with the app and start collecting feedback today.


With RateIt you can...


• Measure your NPS

The gold standard in measuring customer loyalty. NPS is based on a simple but

meaningful question, "How likely is it that you would recommend us to a friend?".


• Gather comments

Gather verbatim comments from your customers for those golden nuggets of story. Gain actionable feedback from the people who matter.


• Collect ratings while offline

If your device loses internet connection, no worries! The app will save the ratings to your device and as soon as an internet connection is re-established, all those ratings will be submitted.


• Translate your survey into different languages

If you want to roll out in different languages, we can work with you to make sure it’s right for your store.


• Get super high engagement

We’ve built something customers love to use. In fact, we see 34%+ of customers engage and leave you ratings and valuable comments.