Simply not working. Downloaded the new app and it just won't load, showing splash screen consistently with no error message at all.
Worked well initially. Now the app refuses to run. Worked well initially and I found it quite useful to have duel currency accounts. It could never print statements though. Now the app closes with an error after starting, even after reinstalling. Same result on another phone. Support don't seem too bothered about it. Luckily, I'd transferred nearly all my money out earlier.
App OK, Service terrible/non-existant On the face of it, a service that could really do a lot. But the reality is that bank transactions and timelines are not respected, customer service is zero, and even basic things like Fire to Fire account transfers are not that smooth. I would think twice before opening an account. I would not presently recommend this service to anyone!
Great App to Use with Fire Accounts I would like to say that Fire helps to manage cross border transactions between Euro and British Pounds.
Cuts costs and very convenient
Gone downhill I previously gave this app, and the service, 3 stars. I would have given it more but for the problems scanning and sending documents for verification. Unfortunately I've now had to revise it down to 1 star. Recently I changed my bank account so wanted to delete the existing withdrawal account from my profile and add a new one. The first problem was that as soon as you switch from the Pay with Fire app to another, it logs you out. When you log back in you're back at the opening screen. This makes it impossible to copy and paste the BIC and IBAN details for the account. You end up having to print them out and enter them manually (increasing the chances of making a mistake). But the more serious problem is that having added the new account you can't remove the old one - via the Android app or web site. Worse still is that if you email support and ask them to remove it, EVEN THEY (apparently) cannot do so. I can't help feeling that the software is not fit for purpose. STILL can't remove old bank accounts with the latest version @ 31 March 2016. Judging by the small number of reviews, hardly anyone uses this service anyway so perhaps they simply can't afford a decent app developer.
Bugs Fixes and Improvements
New Branding and a Debit Card - Welcome to Fire!
Verify your account to order your new Fire Debit MasterCard and you'll be able to spend your money anywhere you see the MasterCard logo - Online, in stores and at the ATM.