
Brock Heller
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Doesn't pair with Third Reality switches. Just says "no device found" over and over again. If I resolve the problem I will update this. If not, I've returned the devices. Update: Reached out to support, and they recommended I reset the hub. The reset button didn't work, but I unplugged the hub and deleted it from the app. I then re-paired the hub and the switches successfully. However, this app does not provide any troubleshooting; I'm updating my 1-star to 3-star.
6 people found this review helpful

A Google user
Based upon other reviews from today, I am not the only one having an issue with the app (and therefore hardware). I can't log into the app, reset my password, or create a new account, which means my switches are now useless, as my Google home cannot communicate with it. This is a bummer, especially after it's worked without issue for about 2 months. Hope there's a fix soon.
6 people found this review helpful
Third Reality, Inc.
March 19, 2020
Thank you for choosing Third Reality products, please contact us at info@3reality.com for further assistance.