
Hyekal HiTech
Horrible penalty charges for early termination (contract), bad customer service (WhatsApp), very slow response, and not professional. Their reason is that there are so many people on the line, but when you don't reply, they simply terminate the chat. What do you expect us to be waiting for your reply 24/7? Rubbish and slow services and not reasonable penalty charges ! gonna port out to another telco. DO NOT USE REDONE.
3 people found this review helpful
redONE Network Sdn Bhd
May 5, 2026
Hi Hyekal HiTech
We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please reach out through the following channels: Call 1909, Whatsapp 01155001909 or email careline@redone.com.my, so we can help resolve this issue. Thank you.

Mohamad Afnan
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Most worst telco i ever use... My line keep switching from 5G to 4G without any reason... The line also become slow everytime... Dont suggest to use this telco... Everytime i ask the customer service about the slow line, they always said the same reason "technical issue".... I even have experience lost at KL because of the slow internet while using waze....
redONE Network Sdn Bhd
June 30, 2026
Hi Mohamad Afnan, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please reach out through the following channels: Call 1909, Whatsapp 01155001909 or email careline@redone.com.my, so we can help resolve this issue. Thank you. - Zulaika -

Engku Nafis
terrible service i paid more on the data but yet the connection is still terrible, what's the point of paying expensive service but yet u can provide it. i have been patient for a long time but now this is unacceptable. fix ur service if u can't provide it.
1 person found this review helpful
redONE Network Sdn Bhd
June 21, 2026
Hi Engku Nafis, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please reach out through the following channels: Call 1909, Whatsapp 01155001909 or email careline@redone.com.my, so we can help resolve this issue. Thank you.