RefleCX

Authenticom Inc

About this app

RefleCX helps multi-location businesses, from dealer groups to retail networks, see how every location is performing with customers and act on it fast. Managers and frontline teams get the customer experience data they need, wherever they work.

RefleCX is a business app. An active RefleCX account, provided by your organization, is required to sign in.

SEE PERFORMANCE AT A GLANCE
- Track average review rating, response rate, response time and total reviews against the previous year to date
- Monitor sales and service KPIs, including issue count, resolution rate and reach rate
- Review monthly score cards with star rating, positive sentiment and national rank for each location

RESOLVE ISSUES ON TIME
- See every customer issue with its status, location and due date
- Know at a glance which issues were closed within target
- Browse survey responses and scores by location and date

UNDERSTAND YOUR CUSTOMERS
- Read reviews with sentiment and response status, and open any review on its original site in one tap
- See what customers talk about, grouped into categories like people, product, process and facility, and filtered by sentiment

COMPARE AND COMPETE
- Rank all your locations by score, rating, review volume and response rate
- Benchmark each location against its local competitors across major review platforms

SECURE AND ROLE-BASED
- Sign in with single sign-on using your company credentials
- Each user sees only the brands, locations and data their organization assigns to them
- Choose your language, notifications, theme and accent color in Settings

GETTING STARTED
If your organization uses RefleCX, sign in with your company username. Accounts are created and managed by your organization's RefleCX administrator. There is no sign-up or purchase in the app.

Not a RefleCX customer yet? Learn more or request a demo for your business at https://www.authenticom.com/contact

What’s new

- Better bottom tab bar layout.
- More consistent spacing at the bottom of screens across the app.
- Better app stability and smoother navigation.
- Faster dashboard loading and filter updates.
- Increase app responsiveness.
- Better search and notification behavior.
- Added Support for French and English.
- Fixed some missing translations.