Retoma

Refurbi

About this app

Retoma is an app designed for Refurbi partners participating in the trade-in process for mobile devices.

With this app, promoters can initiate and manage a retake from start to finish:

Initiate the transaction from the store.

Capture the IMEI of the device to be evaluated.

Generate a QR code to link to the functional evaluation.

Check the offered price in real time.

Record the cosmetic condition of the device.

Collect the customer's personal data securely.

Complete the transaction in a secure and structured manner.

This app works in conjunction with "Retoma – Analyzer," which performs functional testing of the device. Both must be used as part of the same process, in a synchronized manner.

Important: This app is intended exclusively for Refurbi partners and is not intended for the general public.

For more information on how to use the app or about our partnerships, please contact our support team.

What’s new

Se modificó el comportamiento de los flujos para futuras integraciones.
Ahora se pueden descargar los contratos hasta una semana después de finalizada la retoma.
Nuevas opciones para subir documentos adicionales en ciertos flujos.
Corrección de bug que no permitía ver ciertos canales a los asesores grises.