
Mike Johnsen
Prior to this "update", we regularly used the older version to access and manage our accounts from home. I guess that went out the window. Now we are on hold for a return call "before the end of the day". Our account access is locked because we have been trying their process too many times on different devices without success. I really like this credit union, but not enough to have all kinds of trouble managing our money. We may need to relocate to somewhere that is responsive to our needs.
4 people found this review helpful

pauline l talieferodavis
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This new app stinks, you cannot even pay your visa card on it. And they will not answer their phone. And I've been trying for 3 days to have them to work it out with me, put the old one back at least I can pay my credit card off on it with this. You can't pay Jack, diddly doodoo.!!! Yesterday I gave them 0 stars today. I give them 4 stars. I was able to transfer my money from one place to another. And the new app, I think big 41/2* got a new best friend. Thank you app so much.
1 person found this review helpful

Vodka One
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I have tried over and over to get signed up to the new mobile access system. I am told my "information is incorrect." Nothing I do works to get me enrolled in this new system. I am reasonably intelligent, and have 22 years of experience in data processing (much of it in banking). I can assure you that no one should EVER put out directions that do NOT work, or are not understandable to customers within a financial product. That is a cardinal sin in any banking business.
1 person found this review helpful