Loop EV Charger

122 reviews
Content rating
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About this app

Only the Loop EV Charger app allows you to find charging spots stations, see if they’re available and start charging. Connect to Loop and control your expenses on EV charger.
Updated on
Feb 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

118 reviews
Annie Alexander
February 14, 2024
Customer service usually responds immediately, as I have to send multiple help requests when attempting to charge. It usually takes approximately an hour to use the app, uninstall and reinstall the app, receive an error message on every.single.click, even if the button does actually work. I have been trying to charge my car for over a week. To be fair, this time things might have been affected by flooding in our area. But the app is an absolute nightmare & very likely THE most problematic, ever.
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Loop Incorporated
February 22, 2024
We're happy to hear our response has been immediate. Our around the clock support team is available for assistance any time. While flooding may have affected your service we want to make sure we're addressing app issues to enhance reliability. Thank you for your understanding and valuable feedback. Your patience is appreciated.
Jameel Hamdan
November 5, 2023
I had a difficult time even getting the app to work. Once I finally did and tried to connect to the charger, the app would say "charging started" , but my car would say "could not charge". I was finally able to get it to connect and charge by hitting "stop" in the app. This app needs major work. It works so poorly that I wouldn't use this service if my complex hadn't installed several of these chargers.
3 people found this review helpful
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Elijah Teixeira
November 25, 2023
It is the buggiest, most frustrating, least effective app I have ever seen for any charging system. My God is this thing broken. It won't stop the charging, it sometimes doesn't take from the amount that is in your account or will need to be started multiple times to work (yep, it will charge you every time), and the sorry excuse for qr codes they use never work. Honestly, if I could give 0 stars, i would.
1 person found this review helpful
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What's new

Guest drivers now have access to most features like registered drivers. Can monitor charging session, select billing type, use Apple & Google Pay, and receive receipts via email.
The app now supports French localization.
Enhanced security with Multi-factor Authentication option for user accounts.
Seamlessly add a charger to the SmartThings app for convenient management.
Updates to receipts, emails, and invoices reflecting tax rates in Greece and Canada.