Resident Connect by Rentec

Rentec Direct®

About this app

Rentec Direct provides instant access to property and rental data on the go. Tenants and residents can view their accounting, pay their rent, and submit maintenance requests through the app.

Important: Your property manager needs to enable your tenant portal in order to login to Resident Connect.

Key Features:
- View your current payment status
- Pay rent online or schedule automatic monthly payments
- See your rental billing history
- Submit repair orders with pictures from your phone
- Update notification preferences

Ratings and reviews

When I set up my account to pay my rent, the only two options given were monthly and weekly, neither are ideal for me. So, after speaking with the property management company, I emailed the creators of the app. After 3-4 days I didn't receive a response, so I decided to call and inquire if a bi-weekly option was supported by the app. The customer service representative became very rude and stated they could not share such information. Not a pleasant interaction.

Major security concerns. It wants full bank account details instead of simply asking for a credit card number. Additionally there is seemingly no way to add 2 factor authentication - rather disappointing considering it's going to access your bank info.

Works fine for purposes of paying rent online and submitting maintenance requests. FYI when you register your payment method, I suggest using ACH so enter routing number and account number. If you enter a debit/credit card be prepared to pay a monthly fee of around $25. ACH is FREE and I have been using that method for 1-1/2 years with no issues.

What’s new

Performance and stability improvements
Support for upcoming font/zoom app sizing