
David Arellano
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this is an edit review... originally, I purchased it as a package added by the car dealership. apparently the dealer made a mistake with my email login and I couldnt access the device from my account. had submitted an issue report through the app and it ultimately took 3 days for a response. Granted that the dealer made the mistake, it shouldnt take 3 days for customer service to reach out. luckily I thought about calling directly and got the number through the web page so I got my issue fixed.
Hi David, we’re sorry for the frustration and appreciate you sharing this feedback. We were glad to connect with you directly and confirm everything is now working properly. Thank you again for bringing this to our attention. It also helped us identify a dealer setup issue we can address to help prevent this in the future.

Rocky Gonzalez
The worst customer service I have ever experienced. Plate battery went out after 1 year (supposed to be 3-5 years). Opened a ticket on the app. No response except automated email. Called all day, left a callback, a voicemail, no response. I am stuck with a dead plate. Regretting my purchase. Wish I saw a review like mine.
3 people found this review helpful

Michael Suniga
The idea is great, the execution is lackluster and for the price you pay, the customer service is subpar. Purchased a new vehicle and attempted to transfer the plate to the new car, three days later is still showing the previous car's license plate info. How long does it really take to verify information, especially in California. Same owner name, license plate uploaded, registration uploaded, there should be no more than an 8 hour delay in updating.
1 person found this review helpful