Worst GPS tracking, 3 trys, 3 fails. Blithely draws a straight line and assumes you flew. If it does decide to work, it turns off tracking after a minute or so, leaving your icon stranded in the middle of nowhere.
Try to log in nothing happened try to sign in nothing also try to via FB and nothing can you please fix it so we all can sign in thank you
Incorrect GPS track
Would love to log in But seems now to have issues logging in tried on WiFi and Mobile Data I wanted to track a walk today but its not working
Very good app. Nice rewards when you bike regularly.
Can't start an activity tried several times. Just hopeless!
BetterPoints April 18, 2017Ciao, Si prega di scrivere in noi a firstname.lastname@example.org e saremo felici di aiutarvi. Saluti
I like the idea of the app, but it has a few issues: 1- Incorrect GPS track: it doesn't work correctly, since the GPS "jumps" from one position to another (today it showed 3 miles of which only 1 was qualifying!) 2- Activities: they take a while to load on the screen when they are finished, and Betterpoints are shown only after a while (although they are awarded below my profile pic, they aren't shown at the same time under the last activity) 3- Measurements: I'd like to set the metric system as default one, but I can't change the imperial one
Opens much more quickly and I think it's better to have the news separate
BetterPoints November 4, 2016Hello Lara, Happy to hear you are finding the app to be useful. Customer Care
One if the best fitness reward programmes out there. I was able to claim & use a voucher (for Evans) all online - nice. The syncing has improved but the new Always-on background tracking option, whilst nice, is inaccurate (in terms of guessing the activity) and a pretty heavy battery drain - typically 10%.
BetterPoints March 21, 2017Hello Tadzio, I am glad to hear you are enjoying using the app and managed to redeem some vouchers. We are always working to improve the tracking and trying to miminise the impact on battery life. Regards, Customer Care
Love this app. You get points by traveling by bike or walking etc and you can use them to get vouchers or even to donate. Amazing!
BetterPoints March 21, 2017Hello Valentina, Really happy to hear you are enjoying using the app and redeeming plenty of vouchers with us. Regards, Customer Care
Very easy to use. Had enough points for a £10 voucher after just over a month of using. The voucher I wanted to redeem wasnt working properly so I contacted support and got a very quick response and was sent my voucher the next day which I was impressed with. Thanks Betterpoints
BetterPoints March 10, 2017Hi Sharon, Glad to hear you have enjoyed using the app and were happy with the help you received from us. Regards, Customer Care
This app is a really good idea but unfortunately I can't use it. Please arrange it so that I can link my Garmin GPS watch data to my Betterpoints account and I'd use it all the time. Unfortunately my phone is too old to run the app and I can't take my tablet out running with me.
BetterPoints February 22, 2017Hello Phil, Unfortunately we have no plans to link to other devices. Regards, Customer Care
Can't sign up, it won't accept my email address, absolutely useless.
BetterPoints February 22, 2017Hello Ania, Can you email into us at email@example.com and we can help you further. Uzma, Customer Care
Great idea..in fact wonderful idea except it's unreliable. Which is annoying when you have run, or cycled a fair distance to see it showing no milage... Arghh...it appears to freeze. My Strava app working in background runs a treat!
BetterPoints February 22, 2017Hello Mark, Have you written into us to flag up any problems you have been having? Please email us at firstname.lastname@example.org and we can look at what is going on. Regards, Uzma
A good idea but the app is poor. It does not track my cycles or when it does track them does not upload and deletes it.
BetterPoints February 1, 2017Hello Adam, Please write into us at email@example.com so we can look into some of these issues you are having. Regards, Uzma
The idea is good, but the GPS tracking really doesn't do what it should. There's a 'background tracking' option, which nibbles battery, but doesn't seem to detect movement very often. You can tell it that you're off for a walk or a cycle, but it tracks very badly (yesterday I apparently swam across the river before travelling in a straight line straight through numerous buildings and then giving up entirely half way through my journey)
BetterPoints February 22, 2017Hello Nick, Have you written into us to flag up any problems you have been having? Please email us at firstname.lastname@example.org and we can look at what is going on. Regards, Uzma
Doesn't function properly Everytime I start it for walking, it either jams, so I have to restart my phone before I can complete or it doesn't register a walk at all, even though I start it & complete as if there is nothing wrong.
BetterPoints February 1, 2017Hello Debra, Please do write into us at email@example.com so we can look into the issues you are having. We have been working on improvements and have released an updated version of the app recently. Regards, Uzma
BetterPoints February 1, 2017Hi, Good to know your are enjoying using the app. Thank you for taking the time to leave a review. Uzma Customer Care
Battery is being consumed when app is not running Hi. App works as expected, but has significant issue. When I stop activity and turn off application, battery is being consumed more than usual. It happens only when I stop using app and if I force stopping app in options, battery is not drained. Not sure what is exact connection, but battery report shows only wi-fi running. Please, examine it and I will be glad to increase the note :)
BetterPoints February 1, 2017Hello Szymon, We have worked on a lot of improvements recently to minimise the impact on battery usage. Download the latest version of the app and see how you get on. If you are still having issues then please do email into us at firstname.lastname@example.org Regards, Uzma
Keeps losing me points! The last release seems to be less reliable when tracking. It doesn't always track properly meaning that a couple of times recently I've lost points on two 30 min walks. It registered the start but not anything else, including the end. So 0 miles and 0 points. My phone hasn't changed so something else has?
BetterPoints November 17, 2016Hi Jane, Have you reported the issues to email@example.com? We are continually working to improve tracking, battery life and other app-related issues. In order to do that - we rely on users to let us know if they are experiencing any issues. Customer Care
Good rewards but awkward app Good rewards and options for redeeming but the app can be frustrating. It uses a lot of memory plus a lot of extra memory for data. I have to uninstall it to update it and other apps. It is very slow to load when an activity is already running and very slow to respond when completing an activity. A streamlined version would be great. A great idea though.
BetterPoints November 15, 2016Hello Nicola, We've introduced alot of improvements to the app and are continually striving to make it better. It is alot faster now and uses alot less battery. We hope you are finding the experience better. Customer Care
Chris Homer Great idea. App works well most of the time. Occasionally a bit slow. More detailed example of how to use the whole system would be helpful for newcomers. Help desk very effective.
BetterPoints November 17, 2016Hi Chris, We have made some improvements to speed up the app. Thank you for the suggestion, we can look into that. Customer Care
Nice idea if only I could remember to launch it before setting out. Without internet access it tends to freeze, sometimes on the overly long splash screen but more usually on the orange "Start New Activity" screen which appears blank without icons; thus rendering it impossible to record an activity. Also, it seems to consume loads of battery power compared to other tracking apps which suggests the coding might not be the most efficient. Clearing the cache sometimes helps when it freezes and was essential the last time there was an update. On the plus side, the rewards look worthwhile and there seems to be good monitoring and active feedback by the developers.
BetterPoints November 15, 2016Hello Raymond, We are constantly working to improve the app, making it faster and more efficient with battery usage. Keep an eye out for messages from us in the near future which will allow you to passively track activities - so you won't need to remember to start new activities. Customer Care
Very good app Great app, love how it gives me total journey and qualifying journey. If only it didn't use so much of my battery. Lol
BetterPoints November 4, 2016Hello Safiya, Thank you for your review, glad to know you are enjoying using the app. We are always working on improvements, so hopefully it won't need to use so much battery life. Customer Care
Areas covered by app need to extended, I live in Birmingham but don't work there, so any activity I don't undertake in Birmingham doesn't give me any rewards points, so makes the app pretty redundant for me.
BetterPoints September 20, 2016We have recently changed the way people living in Birmingham earn points, in favour of National Rewards - so you can now earn points elsewhere.
Points are not getting updated I am not getting points from the past 3 days. Its very bad. Please work on it.
BetterPoints September 21, 2016Hello Shaikh, If you are having any issues with the app - you would need to write into us firstname.lastname@example.org so we can have a look at the activities in question.
Used to be great Since the points earning system changed in Birmingham it's very difficult to work towards any rewards.
BetterPoints September 21, 2016Hello Robert, The funding from Birmingham City Council came to an end so we could not offer the same level of points I'm afraid, but do check back in with us - as we are always looking into rolling out new programmes all the time.
No public transport option There is no opportunity to gain points for using public transport in Birmingham, and you can only collect points in valid parks, none of which are a reasonable distance from me
BetterPoints September 21, 2016Hello Steve, You can now earn points anywhere in Birmingham, not limited to the parks. The transport programme came to an end recently but we're looking at more ways to engage our users - so watch this space.
BetterPoints October 1, 2016Hello Brian, Have you emailed into us at email@example.com to query this? Customer Care
Missing options I love the app and use it for walks, running, cycling. But there are options missing on my record activity menu. I don't have car share or bus etc. Plus I'm not getting some rewards whereas my partner is getting more points than me for the same activity. U think it happened after the last update.
BetterPoints September 21, 2016Hi there Omar. Thanks so much for your feedback. Depending on what area you are in, there are certain options available. Please contact customer care and see if there are transport programmes funded in your area that you can be part of and they'll help you sort it out. firstname.lastname@example.org
A real boost to my eagerness to get outside and excercise. Rewards are always tempting too! I had a few questions to changes in reward schemes, and one glitch that customer care were brilliant and quick in sorting out. Would recommend to anyone.
BetterPoints September 21, 2016Thanks Hannah, good to know you're enjoying using the app!
Pain It takes ages to start, and to complete. In fact I can't complete for 2 days now. Trying restarts and reinstall, it still records nobody knows what.
BetterPoints September 21, 2016Hi Piotr, Sorry to hear that you were having trouble with the app. Make sure to contact us at email@example.com if you have any problems. You seem to have been using the app fine now and accruing alot of points from activities - keep up the good work!
BetterPoints September 21, 2016Hi, Which country are you in?
Broken by latest update The latest update in May 2015 has broken this app. It no longer records journeys. Encouraging rewards of real value but time consuming to use. It was getting better. Very slow to respond to key presses and performs badly in areas with no internet connection. Avoid unless you really are desperate for the rewards.
BetterPoints September 21, 2016Hello Edward, Hope you're finding the new update to the app better now and are able to earn points more easily. We are always looking for ways in which to improve the app. Any problems - do make sure to contact us at firstname.lastname@example.org
Good rewards but still buggy It's pretty good overall but I have to check it regularly as it goes to sleep pretty often and so the tracker drops out and it cuts off distances, so I don't get full credit for long exercise. This is a pain as I have to get my phone out regularly when running to check it's still tracking, and often it isn't. I've lost lots of points because of this.
BetterPoints June 15, 2016Hi there Laura, please contact email@example.com as this doesn't sound like something that should be happening. Thanks very much for your feedback and looking forward to getting this sorted for you.
Great app and program Earning while exercising. What a great idea! You can not find this reward system in any city outside of Birmingham to encourage people to do some activities in the park. Brum people are lucky
BetterPoints September 28, 2016Hello Kenneth, Glad to know you enjoyed using the app. We do run programmes in other cities around the UK (and in Europe), as well as National Rewards where we do not have any other local authority funded programmes. Do check it out, since you can earn points away from the parks now in Birmingham. Customer Care
Improve it! The idea is great but this app is really heavy in terms of processor and battery usage.
BetterPoints September 21, 2016Hi Michał, we have been constantly working on improving the app, give it another try. If you have any problems - please do get in touch with us at firstname.lastname@example.org
BetterPoints October 1, 2015Hi Scotty! Thanks very much for your review. Remember that we are here to help any time so feel free to contact us if you're having issues and we'll do our best to sort things right away. https://www.betterpoints.uk/contact
Great idea, glitchy app I love the concept of this, giving people incentives to get active. I enjoy collecting the points on my daily commute by bike. Unfortunately, I have to agree with some other comments that the app is quite slow. Since the last update it's started to not find my location either or lose it during my cycle. When it does works though, it's good and if encourage people to still try it out.
BetterPoints September 21, 2016Hi Richard, Thanks for the review. We are constantly updating the app and trying to make it faster. I can see from your account that you haven't used the app since July, get in touch with us at email@example.com and we can see if there's anything we can do to help. Also you could redeem your points for rewards or charitable donations.
- Improved Facebook sign up
- Swirly wheels on buttons while app communicates with server
- Automatically refreshes home page when resuming app
- Bug fixes
May 8, 2017
10,000 - 50,000
4.1 and up