Service Snap 2.0

The Reynolds and Reynolds Company

About this app

Designed to work with Reynolds Retail Management System, Service Snap 2.0 enhances dealership personnel’s ability to communicate recommended service on a customer’s vehicle. Photos and videos detailing the vehicle condition can be sent to a customer to communicate the need for a repair and why it’s recommended they are done during this service visit. The photos and videos are stored with the repair order and can be referenced at any time. Now, technicians and service advisors can more clearly communicate with customers and keep the service appointment moving quickly.

Ratings and reviews

App is somehow worse than before, but maybe I just got used to the limitations in the other app. Seems faster and more stable but it's missing some key functions that don't make it easy to like this app: Cannot add notes to images already uploaded. Would like to be able to markup images. Cannot swipe keyboard to add notes to images. Can only take pictures in app in landscape mode. Please bring back VIN scan option.

Not a fan of having to be in landscape mode to take photos nor do I like the video function is pushed as the primary function as it stops whatever is playing in my headphones than have to switch apps to restart media. Also, the entire program is designed to help advisors and managers and costs techs time. With 2.0, there are even more steps than the original program to send photos from the inspection. Also i cant find a way to tag photos to jobs on app at the end the same way as the old app

This app is not user friendly. The first service snap as far as functionality was much better than this...... disappointing. Why do I need to turn my phone for the camera to work..... retarded, whoever decided that was a good idea should re think their life.

What's new

Bug fixes & improvements