xop.ai - Mobile PSA

xop.ai

About this app

xop.ai - Mobile PSA puts your ConnectWise Manage service desk in your pocket. Built for MSP technicians, field engineers, and service desk teams, it lets you manage tickets, track time, and stay on top of your day from anywhere — no desk required.

Whether you're on a client site, between jobs, or away from your laptop, xop.ai keeps you connected to the work that matters.

Key Features

Ticket Management

View, search, and update your ConnectWise service tickets in real time. Filter by status, priority, or assignment to cut through the noise and focus on what needs you now. Open a ticket to see the details, history, and contact at a glance.

Time Tracking

Log billable and non-billable hours straight from your phone, so time entries don't pile up until the end of the day. Your profile shows weekly hours, billable percentage, and current workload in one view.

Schedule

Check your schedule and upcoming assignments so you always know what's next and where you need to be.

Voice-to-Text Notes

Add ticket notes hands-free with on-device speech recognition — ideal for capturing what you did while it's fresh, without typing on a small screen.

Photo Attachments

Snap a photo or attach one from your library directly to a ticket to document an issue, a serial number, or a completed fix.

Enterprise Security

Sign in with Microsoft (Azure AD single sign-on) or with email and password, and protect access with Face ID or fingerprint unlock. Your session stays secure on your device.

Dark Mode

Automatic light and dark theming that's easy on the eyes — on a bright job site or a late-night on-call.

WHO IT'S FOR

xop.ai - Mobile PSA is built for managed service providers (MSPs) and internal IT teams who run their service desk on ConnectWise Manage and need fast, secure access to tickets, time, and scheduling in the field.

REQUIREMENTS

- An active xop.ai organization account
- ConnectWise Manage integration
- An internet connection

PRIVACY & SECURITY

xop.ai connects to your organization's ConnectWise Manage instance and handles your data securely, encrypted in transit. Accounts are managed by your organization. You can request account or data deletion at any time at https://xop.ai/delete-account.

Part of the AI-powered xop.ai platform for managed service providers, xop.ai - Mobile PSA helps IT professionals get more done between desk and field.

What’s new

Bug fixes and stability improvements: ticket status, priority, and work-type updates now work across all boards; equipment alerts refined; push notification fixes.