
Steve Hoffman
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Seems like this app is used to spy on us. Why else would it require location information even when the app is not in use? - Thanks to Rigid's response, I have changed from 1 to 5 stars. No chance I will miss place a $2,000 and my most beloved tool. I've done 256 crimps in my first job, and not a single leak. Unbelievable!
2 people found this review helpful
RIDGID Software Solutions
May 27, 2021
Dear Steve, thank you for your review. The reason for using the location in the background is to track your nearby tools and provide information on where the tools were last seen. You can disable this permission at any time from the Settings screen of the app using the gear icon in the top right corner. Best regards, RIDGID Software Solutions Team.

Brad Parmenter
This app connected to my tool fine and told me that I have 99 cycles on it but the tool has a solid yellow lock light. Is the somewhere on the app that will read the code and tell me why the tool quit working? I would immediately give you 5 stars for that.
2 people found this review helpful

Robert Biers
Old application wasn't working so I found this app. All went fine except now it says I don't have any tool's registered. I have drills, saws, sanders + others. All were registered. Where did they go.