
Jillian Black
I have to sign in and do a text/email confirmation EVERY TIME. The app barely works even when I finally get in, I can't see my appointments, prescriptions, or messages. The whole point of having the app in the first place is to have quicker, more convenient access to MyThedaCare, but this is WAY harder to use than the website. Maybe I'm missing something, but if you're downloading this to find info more easily and portably than the website, I wouldn't hold my breath.
19 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you!
We will be in touch! Thank you.

Danielle Fairchild
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I can't update my profile picture. I don't want to do that verify with clear thing as my driver's license picture doesn't look like me anymore as I've lost over 100 lbs and I'm not getting a new driver's license yet as it is not expired, plus I don't trust putting my driver's license out there on the Internet or some app. I just want to change my profile picture. Still 1 star for me.
3 people found this review helpful
Danielle, thank you for your feedback. We recently updated the app and it now includes a calendar function. This will allow you to quickly enter dates like your birthday. Please reach out to ripple_support@icanbwell.com if you have any questions.

Amanda Cottrell
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App has many bugs! Notifications do not come through on a regular basis (covid check in reminders), errors when opening the app on a regular basis. Notifications are always audible & there is no way to change it to a silent or vibrate mode (was silent before). And now with daylight savings it's audibly notifying me an hour earlier even though it's set to send a notification at 7. Reported all of these issues & have yet to recieve resolution.
20 people found this review helpful
ThedaCare
November 10, 2021
Thank you for your feedback. We're sorry you are experiencing issues with notifications. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option. Hopefully when you connected with a Consumer Experience team member today, we were able to resolve your issue.