Get RITS

(RITS) Ruby Information Technology Solutions

About this app

GET RITS is a referral-based mobile application designed to incentivize sales agents for their role in achieving business Key Performance Indicators (KPIs). This app enables employees to refer potential customers or leads to the company, track the status of their referrals, and earn rewards when the sales process is successfully completed.

The platform is entirely free for users, including customers and employees, and serves as a non-monetary incentive system. The purpose of GET RITS is to motivate employees to meet their sales goals and contribute to the organization’s growth, all without involving any commissions or direct payments to customers.

Role of Backend Staff in Fulfillment Process

The backend staff plays a crucial role in ensuring the seamless execution of the fulfillment process. Their responsibilities include:
1. Verification of Leads
• Backend staff validate the leads submitted through the app to ensure accuracy and legitimacy.
• They check for duplication or incomplete information before processing.
2. Customer Contact
• After verifying the lead, backend staff initiate contact with the referred customer to understand their needs and provide relevant information about the products or services.
• They address customer inquiries and coordinate follow-ups to ensure smooth communication.
3. Sales Closure Assistance
• They work alongside the sales team to guide the customer through the sales process, ensuring that the referral progresses toward fulfillment.
• They track and update the lead’s status in the system to reflect real-time progress.
4. Reward Fulfillment
• Once the lead is successfully converted into a sale, backend staff confirm the outcome and initiate the reward process for the referring employee.
• They ensure timely and accurate distribution of incentives according to predefined program rules.
5. Data Reporting and Analysis
• Backend staff generate reports on referral performance and provide feedback to the management team.
• They identify trends, bottlenecks, or potential improvements to enhance the efficiency of the referral and fulfillment process.

Key Highlights of the App
• Free for All Users: GET RITS is not a paid app and does not charge employees, customers, or agents for using its features.
• No Monetary Transactions: The program is purely incentive-based, focused on motivating employees to achieve sales KPIs through non-monetary rewards.
• Employee-Driven Incentive Program: It is specifically designed to benefit sales agents by recognizing their efforts in closing leads without involving commissions or direct financial payments.

By streamlining the referral process and integrating backend support, GET RITS ensures transparency, accountability, and mutual growth for both the employees and the organization.