
A Google user
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The app auto log out my account and I tried to log in again. But the app is stucked in the login interface can not log in. Then the staff used the computer to check my account also can not query. They called the head office to inquire and said no. & then checked my mailbox and text message. After that do nothing. They said you dont have any account register over here. What can I do? After that, my account can log in and I showed them. They said "system faulty" then why you didnt mention just now?
48 people found this review helpful
The Body Shop Malaysia & Vietnam
August 16, 2019
Hi there! The mobile app should work perfectly already. Kindly refresh your mobile app and open again. If that doesn't help, please contact us at loveyourbody@thebodyshop.com.my for further assitance. Looking forward to hearing from you soon!

A Google user
Took me so many times to log in. Automatically log out when i click for my account and my rewards. Already uninstall few times, update the new one also the same. How am i suppose to claim my rewards if the app itself can't work??? Please fixed this problem asap.
3 people found this review helpful
The Body Shop Malaysia & Vietnam
September 24, 2019
Hi there! Thank you for getting in touch with us regarding the mobile app issue. If you have the time, kindly drop us an e-mail at loveyourbody@thebodyshop.com.my so that we are able to assist you with the issue. Looking forward to hearing from you soon.

Elaine Khk
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Tried half day and not able to access the app. It down load but will not open. Tried at the outlet for half hour, install and uninstall 3 times at the shop with the help of the staff also cannot. Came home and teid install n uninstall 6 times still unable to use app. Phone is Samsung S24. So guess waste of time to become a member.
1 person found this review helpful