Not happy Called for a tire change. Was told it would be 60 minutes after waiting about and hour and 15 min called tow truck driver who said the order was never dispacthed.So now after about and hour and half of waiting and making calls now it will be another 30 min. They apologize. For the cost I expect way more 49 dollars to put a donut on!
I had a flat tire. The first guy honk found apparently changed his mind and decided not to come. I get a call from honk saying they're looking for someone else. 30 mins later I get a text saying they can't find anyone. Real great service
Terrible Charged me $70 for a jump, didn't get jumped. The guy showed up with a cheap battery jumper, and refused to conect the cables in a manner concordant with the manual for the jumper, let alone for my car. Honk support called and tried to charge me extra to have the guy tow me home. Good thing i declined. Literally all i had to do was clean my connections. Honk is still trying to charge me for literally nothing. My car works fine, no thanks to Honk. Avoid at all costs.
Bad for customers Make sure the provider has a motor carrier permit a business license or is listed on Google or Yelp before they even attempt to change your tire give you a jump start or deliver fuel... There are many fly-by-night providers that have been contracted by Honk. They under bid DO NOT, legal documentation, tax ID numbers or pay taxes... everything is done all for-profit but it shouldn't be at the customer's expense when it comes to qualified providers...
Trash app. The service provider they tried to send out to me was from a completely different part of the state and had to call me to get payment because Honk didn't give them any information. Should have just googled tow services, there was a 24 hour service less than 5 miles away.
They charged me 75$ and did nothing for me. They charge before they search and it kept searching and searching for about thirty minutes to get someone out to me for gas. I tried calling and calling and no one ever answered or called back, currently in dispute with the charge. Nobody ever came out, no confirmation, no call back and no gas. I am stuck waiting on a tow truck with little money as is. This app scammed me and I urge you to stay clear of this misleading company (if it even is a real company).
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Smart-Tow Application is a joint initiative of RTA and Dubai Taxi Corporation.