Robo Flow

Marketing Solutions Brasil Ltda

About this app

Robo Flow is a robust and intelligent omnichannel platform for companies looking to centralize, automate, and scale their digital customer service across channels like WhatsApp (official and unofficial APIs), Instagram, Facebook Messenger, and Telegram.

With advanced features, integrated CRM, campaigns, an AI chatbot, and smart dashboards, you can manage your entire operation efficiently and with complete control. Whether for sales, support, or customer service, Robo Flow ensures organization, speed, and predictability from day one.

Centralized Customer Service:

- Connect multiple channels and transform the way your company communicates with customers.

- WhatsApp with Official API (Meta) and Unofficial API

- Instagram Direct

- Facebook Messenger

- Telegram

- Organize your team with customer service queues, automatic distributions, department-based permissions, and a complete history of each conversation.

AI Chatbot and Advanced Flows:

- Create intelligent flows with interactive menus, questions, and conditionals

- Automate customer service steps, collect data, and integrate your AI-trained chatbot into your business

- Visual block builder

- Automated actions (messages, variables, integrations)

- Connection to OpenAI (ChatGPT) with trainable contextual AI

- Multi-language, multi-step, and human support fallback

Complete CRM with Funnels and Opportunities:

- Complete control of the customer journey with an intuitive, powerful CRM connected to customer service

- Record interactions, organize funnels, generate opportunities, and monitor outstanding amounts

- Multiple funnels and custom stages

- Scheduling with Google Calendar integration

- Interaction history and automated tags

- Integration with campaigns and chatbot

Campaigns and Direct Marketing:

- Send WhatsApp campaigns with intelligent routing and block protection. with SPINTAX, connection rotation, advanced filters, and scheduling.

- Segmented triggering with tags and rules

- Reports by campaign and delivery rate

- Intervals, number limits, and automatic protection

Powerful Integrations:

- Connect your external systems via REST API, Webhooks, CRMs, ERPs, and more

- Direct integration via official API, plus unofficial API support for greater flexibility

- Webhooks and custom endpoints

- Integration with forms, e-commerce, and sales platforms

- Automatic opportunity generation and workflow triggering with external data

Dashboards and Reports:

- Track everything with visual performance dashboards: customers, team, funnel, satisfaction surveys, average time, SLAs, scheduling, and more.

- Agent ranking and peak times

- View steps by connection and source

- Export complete reports in PDF format

Security and Reliability:

Protection against deleted messages (view even after deletion)

- Secure and encrypted storage

- Permissions by user and action auditing

- LGPD compliance

With the Robo Flow app, you can access all these features in the palm of your hand—and take control of your operation with you, wherever you are. Ideal for those seeking scalability with intelligence.

Download now and take your digital service to the next level.

What’s new

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