34.6K reviews
Content rating
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About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.
Updated on
10 Aug 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
34.6K reviews
Steve Goossens
2 August 2022
The app has come a long way since I first gave it the lowest star rating for not being able to even login. The recent changes lists tracking info without me having to supply the tracking code every time, by listing recent tracking lookups and also being able to handle a tracking link. It's nice that the sending and collecting services are now integrated into the app, as in the past I would always go to the website instead. Very solid mobile app for Royal Mail.
22 people found this review helpful
Jessica Crowe
3 August 2022
Very useful for lots of things, sending, tracking, door-to-door courier service, and news updates about the services offered. Sadly the feedback feature only offers a small range of options so giving my feedback here. It would be great if I could add details to my account about accessing my address, my regular postie knows where to go but any new posties, stand- ins or parcel deliverers often don't.
11 people found this review helpful
Donna P
12 July 2022
I find this app really handy for things like printing postage and tracking parcels. However, an annoying feature is that the status of your parcels isn't necessarily up to date until you click on each one individually. Users shouldn't have to do that - the status of each should be updated automatically when you enter the 'Track your items' section. From time to time the tracking section is just blank. I tried to give feedback through the app, but it takes you to a dead website link.
51 people found this review helpful