Royal Mail

Royal Mail Group

About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

Ratings and reviews

app frequently triggers the "app not working" warning with option to wait or close. Horrifyingly, this appears to then trigger the same warning for Google Play services even once the app is closed. technically functional, a lot of visual noise with "get started" screens plastered over every menu. I only downloaded the app because the track and trace website won't let you set a delivery preference without rearranging a delivery, and I just needed to make sure they have the gate code...

My original post was stating how this app's design has not considered compatibility with my Pixel. Well, at least it was available for my Pixel. It's not available whatsoever on Chromebook, meaning that when I want to send a parcel with info on my CB, I have to sit with my phone by my side and input everything manually. May as well return to clay tablets. On top of the original issue of typing card details manually every time. Have these devs even slightly considered what user-friendly means?!

This app is terrible. Keeps logging you out and then when you try and log back in tells you you're details are wrong and says you will be locked out of the app after after 4 more attempts. And this always happens when you're actually tracking a parcel Making the app useless. Shows that royal mail just can't be bothered anymore.

What's new

In this release, we’ve made improvements to Services Near You and have made it easier for users to leave app feedback