rMove: Travel Survey

531 reviews
Content rating
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About this app

rMove is revolutionizing transportation research by using in-app surveys and GPS data collection to reveal users’ travel habits and needs.

How do you sign up? rMove can only be used by people who are invited to participate in a study and requires a unique access code to log in. Just download the app, follow the instructions, answer your surveys, and rMove takes care of the rest!

Why should you use rMove? As technologies and the way people get around continue to change, rMove helps organizations understand how, when, where, and why people travel. Participating in an rMove study helps your community and saves you time compared to older survey methods.

Want to learn more? Go to the rMove website, which offers answers to frequently asked questions and the fine print you’re looking for. We take your privacy seriously and we are committed to GDPR and CPRA compliance. You can review our complete privacy policy and learn more about how we protect your information on the rMove website.

And because honesty is always the best policy, we want you to know that rMove will use your location even when it’s not open (that’s how it does its magic). As a result, you may notice a decrease in your device’s battery life. This is normal and varies based on your phone’s age, battery health, and use.
Updated on
May 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

520 reviews
Gregg Kapuscinski
May 16, 2024
I'm using this app to help the NY DOT and my gosh it's terrible. Trip tracking worked for half a day but then stopped for no reason. After completing a trip, I get a notification that a new survey is available but when I click the notification or open the app there is no new survey. It's like it saw me traveling but didn't save any data from the trip. I need to enter everything manually which is less than accurate. I've tried clearing the app cache and also restarting my phone but nothing helps.
1 person found this review helpful
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Ralph Yozzo
May 11, 2024
This application doesn't seem to have been debugged. Even for a simple thing like setting your home location you seem to have to turn on tracking. If you tell it that you don't want tracking it simply hangs and doesn't give any message. You can't just put up a message saying I want to track you with absolutely no explanation. It's very odd that New York City is forcing people to install this app to run a survey connected with the Department of transportation. Does New York City have any QA?
2 people found this review helpful
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May 14, 2024
We appreciate you taking the time to share your feedback about rMove™. Please reach out to our support team at usersupport@rsginc.com so we can assist you further and improve your experience.
Thomas Ostroski
April 15, 2024
Wow, this is the absolute worst and buggy-est app I have ever used! It seems to be hit-or-miss if this app will work for you. My experience was definitely a miss. App crashed so many times I could barely use it. If your city allows you to enter your survey info online do that instead. Edit: With so many phones out there, it's usually understandable to have some minor app issues. However, this one was so bad it's like the developers didn't even try. Not a single part of the app worked for me.
13 people found this review helpful
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April 8, 2024
We are aware of this issue affecting some rMove™ users and our team is working to deploy a fix. If you are still experiencing issues, please contact our support team at usersupport@rsginc.com.