If you're aiming to pass the Service Etiquette Certification Exam, this app is the one for you. It covers all levels (Level 1, Level 2, and Level 3) and allows you to study anytime, anywhere on your smartphone.
▼ Recommended for:
* Those aiming to pass the Service Etiquette Certification Exam
* Those who want to improve their customer service and business etiquette skills
* Those who want to make effective use of their commute or spare time
* Those who want to efficiently overcome their weaknesses
▼ Five Learning Modes
【Category-Based Learning】
Learn 10 questions per category covering the exam scope for each level. You can learn both theory (service staff qualities, specialized knowledge, and general knowledge) and practical skills (interpersonal skills and practical skills) in a balanced way.
【Mock Exam】
Check your abilities with a mock exam that conforms to the actual exam format. A score of 60% or higher in both theory and practical skills is required to pass, allowing you to study with the same tension as the real exam. You can also set the time limit on/off.
【Review Mode】
Automatically extracts only the questions you answered incorrectly. You can review by category, efficiently overcoming your weak areas.
[Bookmarks]
Bookmark problems you're interested in and study them together later. Reinforce your knowledge by repeatedly solving important problems.
[Learning Analysis]
Visualize your performance by category with a radar chart. The calendar heatmap allows you to track your learning progress, helping you maintain motivation.
▼ Other Features
• Detailed explanations for all questions
• Learning streak (consecutive learning days) display
• Daily reminder notifications
• Practice test history management
• Offline support (no internet connection required)
▼ Supported Levels and Question Categories
【Level 3】Qualities & Mindset / In-store & Counter Service / Language & Honorifics / Product Description & Proposal / Telephone, Reservations & Guidance / Practical Common Sense, Documents & Gift-giving / General Knowledge & Terminology
【Level 2】Service Staff Qualities / Specialized Knowledge / General Knowledge / Interpersonal Skills / Practical Skills
【Level 1】Service Staff Qualities / Specialized Knowledge / General Knowledge / Interpersonal Skills / Language & Honorifics / Practical Skills / Overall Judgment
* While the actual certification exam includes written and essay questions, this app uses only multiple-choice questions (4 options) to ensure knowledge retention and understanding.
▼ What is the Service Etiquette Certification Exam?
This is a certification exam conducted by the Japan Practical Skills Certification Association, a public interest incorporated foundation, that assesses attitude, behavior, and other aspects of service. It is a valuable qualification for a wide range of industries, including customer service, healthcare, and finance.