
Penny
Great concept, horrendous execution from the Buncha team. Spends hours searching through their glitchy app, shopping and adding things to your cart. Don't take a break, the app most likely won't remember your order. You'll have to start over. You can't search very well either, forget that option. Searches manage to bring up the most wildly incorrect items. And so many more issues.
3 people found this review helpful
Runerra Technologies Inc.
October 27, 2024
Thank you for your honest feedback, Penny. We're sorry to hear about your difficulties with the app. Your experience is very important to us, and we will surely investigate your concerns with our team and fix them as soon as possible. We appreciate your patience and are committed to enhancing your future experiences. Thank you once again!

Brandi Zinnel
- Flag inappropriate
- Show review history
I love the idea, it seems to be less wasteful and cheaper than services like Instacart, Walmart+, etc delivery. My shoppers always did great and the driver always dropped it in an easy location at the front of my apartment complex, 5 stars. The main issue I have is the bags left behind. Apts can't have their bags picked up for reuse - I thought if I just set it out the driver would take it. Instead a new full one was placed on the one I put back out. It seems wasteful to me.
4 people found this review helpful
Runerra Technologies Inc.
May 9, 2024
Thank you so much for your review, Brandi. We appreciate you and are delighted that you are happy with our service.

Charlotte H
The app works well but I've had issues with shoppers not paying attention to requests, particularly around the substitution of organic items with generic. There is the option to select "do not substitute" or even leave a message for the shopper (both of which I do), but 4/5 deliveries so far have been incorrect in some way. The customer service team (including Ruby and Shruti) do credit me for the incorrect items, but it's frustrating to have to contact them over and over with the same issue.
11 people found this review helpful
Runerra Technologies Inc.
February 28, 2024
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is valuable to us, and we deeply regret falling short of your expectations. We are committed to addressing and resolving the issues you encountered, and we appreciate your patience and understanding.