
Penny
Great concept, horrendous execution from the Buncha team. Spends hours searching through their glitchy app, shopping and adding things to your cart. Don't take a break, the app most likely won't remember your order. You'll have to start over. You can't search very well either, forget that option. Searches manage to bring up the most wildly incorrect items. And so many more issues.
4 people found this review helpful
Runerra Technologies Inc.
October 27, 2024
Thank you for your honest feedback, Penny. We're sorry to hear about your difficulties with the app. Your experience is very important to us, and we will surely investigate your concerns with our team and fix them as soon as possible. We appreciate your patience and are committed to enhancing your future experiences. Thank you once again!

Charlotte H
The app works well but I've had issues with shoppers not paying attention to requests, particularly around the substitution of organic items with generic. There is the option to select "do not substitute" or even leave a message for the shopper (both of which I do), but 4/5 deliveries so far have been incorrect in some way. The customer service team (including Ruby and Shruti) do credit me for the incorrect items, but it's frustrating to have to contact them over and over with the same issue.
11 people found this review helpful
Runerra Technologies Inc.
February 28, 2024
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is valuable to us, and we deeply regret falling short of your expectations. We are committed to addressing and resolving the issues you encountered, and we appreciate your patience and understanding.

Jennifer Torres
This delivery service is much less than most ($1.45). However, it has doubled due to inflation (now $3.45). The prices of items are only marked up what it costs to run the app and pay employees (no more than 50 cents per item compared to shopping yourself.) They used to offer frequent promo codes but I haven't seen one in forever. Shoppers are very communicative, informing of items out of stock, able to make substitution and willing to add additional items by request. Overall happy customer.
6 people found this review helpful
Runerra Technologies Inc.
July 31, 2024
Hey Jennifer,
We're glad to hear you're happy with our service overall. We understand your concerns about the delivery fee increase due to inflation. We're constantly striving to keep costs as low as possible while ensuring our team is fairly compensated and the service runs smoothly. We'll also consider about promo code.