260K reviews
Content rating
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About this app

MySafaricom provides an easy and efficient way for customers to access Safaricom products and services under one roof. The app is available on both iOS and Android

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans
Updated on
Mar 15, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Photos and videos
Data is encrypted in transit
You can request that data be deleted
260K reviews
Amina Suleiman
April 20, 2021
Hi, long time fan of your services. Just a few things I think could be better, in my opinion. 1. The sambaza internet option is 5-10mb. How's this possible?? Maybe it's a bug somewhere? Thanks 2. The interface feels off but I guess it will take time to get used to it. The layout feels congested in a way. Previous app had a distinction. Like blaze tariff and the other kind. That interface was dope. Maybe see what can be carried forward and make the app feel familiar. Thanks
496 people found this review helpful
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Safaricom Limited
May 10, 2021
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Veronicah Anjel
March 19, 2023
I was very excited about this app ,unfortunately am unable to proceed from the confirmation code. It acts insensitive to any clicking thus am unable to enter the codes sent to my phone to help me start the app.
4 people found this review helpful
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Mike Gichuru
March 8, 2023
Its definately a good app with all the features it has but one issue is, it just crushes or fails to operate of which its inconvinient as at times when you are about to pay for services you'll even have to go to the SIM toolkit to get it done. If that issue is solved, its a straight 5⭐ for me.
9 people found this review helpful
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What's new

🎉 This update provides a couple of new features and enhancements:
- New MPESA-Agent withdrawal journey .
- Enhanced e-paper.
- Updated and faster M-PESA Scan QR.