MySafaricom

Safaricom PLC

About this app

MySafaricom provides an easy and efficient way for customers to access Safaricom products and services under one roof. The app is available on both iOS and Android

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans

Ratings and reviews

The app is nice to have and use in general. However, can an update be made to allow it to function with its phone notifications being off or optional? As a minimalist, it becomes annoying that after I disable phone notifications from the app to reduce daily distractions, the app just ceases to work when opened. Safaricom shouldn't need to rely on such means to maintain brand visibility and penetration; there are plenty of other channels for doing so that can be better appreciated by consumers.

Hi, long time fan of your services. Just a few things I think could be better, in my opinion. 1. The sambaza internet option is 5-10mb. How's this possible?? Maybe it's a bug somewhere? Thanks 2. The interface feels off but I guess it will take time to get used to it. The layout feels congested in a way. Previous app had a distinction. Like blaze tariff and the other kind. That interface was dope. Maybe see what can be carried forward and make the app feel familiar. Thanks

App keeps crashing once opened, could you kindly look into it because a couple of people have complained about it dating back to 2023, meaning this is yet to be addressed e.g you click on homefibre it takes time to load then- continuously indicates that "something went wrong" . so it doesn't matter how many times you try ,you get the same message.

What’s new

🎉 This update provides a couple of new features & enhancements:
- Data Dabo Dabo Bundles
- Updated Favourite Transactions Journey
- Ofa Moto