172K reviews
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About this app

MySafaricom provides an easy and efficient way for customers to access Safaricom products and services under one roof. The app is available on both iOS and Android

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans
Updated on
May 12, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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Ratings and reviews

172K reviews
Amina Suleiman
April 20, 2021
Hi, long time fan of your services. Just a few things I think could be better, in my opinion. 1. The sambaza internet option is 5-10mb. How's this possible?? Maybe it's a bug somewhere? Thanks 2. The interface feels off but I guess it will take time to get used to it. The layout feels congested in a way. Previous app had a distinction. Like blaze tariff and the other kind. That interface was dope. Maybe see what can be carried forward and make the app feel familiar. Thanks
392 people found this review helpful
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Safaricom Limited
May 10, 2021
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Shalom Rutere
May 14, 2022
I use a Tecno Camon 12. The app still has some bugs. Crashes several times in a week, at times the keyboard works but some times it doesn't even if I relaunch the app. The forceful updates aren't very pleasing as well. My biggest gripe with it is that it doesn't recognize my safaricom SIM when there's another in the phone after reinstalling due to crashes. I do understand that it's still in beta testing but some things like the keyboard and SIM problems should be solved in the next update.
106 people found this review helpful
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Stella Etemesi
May 6, 2022
Extremely frustrating. I have used the app for a long time with no issues until it crashed recently. So I uninstalled and then tried to reinstall it, bad move. I cant open the app anymore it keeps asking that I put in a safaricom line yet I only have a safaricom line in the phone. Very frustrating. If the developers have made an update(s) please check it for glitches. Totally frustrating!
234 people found this review helpful
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What's new

This update provides a couple of new features and enhancements:
* Manage your Home Fibre router and connection, reset your Home Fibre name and password.
* Manage and Stop Promotional Messages under my Account
* Share upto 5GB using the Data Sharing Feature
* Share Data for Post Pay now available under Data Sharing