MySafaricom

Safaricom PLC

About this app

MySafaricom provides an easy and efficient way for customers to access Safaricom products and services under one roof. The app is available on both iOS and Android

With the MySafaricom App you can:

M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button.

LIPA NA M-PESA – Shop and pay your bills with ease at your favorite stores

TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book.

VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit

HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans

Ratings and reviews

My App has crashed on my phone for four days now - this followed lag time, and I thought it would be resolved as others had the same challenge on Twitter. I have to use *334# now, but as I can't get customer care, realising it's time to move away from this as a primary way of payment. It's also expensive, but being unable to reach customer care and having had experience of my phone stolen and money swiped, this is scary.

My App has crashed on my phone for four days now - this followed lag time, and I thought it would be resolved as others had the same challenge on Twitter. I have to use *334# now, but as I can't get customer care, realising it's time to move away from this as a primary way of payment. It's also expensive, but being unable to reach customer care and having had experience of my phone stolen and money swiped, this is scary.

Has been crashing since I updated it today. It's a usefule app, but forcing us to update and no roll back incase of instability,just serves to prove how far safaricom has fallen. Update March 2026 The app is no longer working. No update, probably switched off the API. I had a lot of saved account numbers on Pay Bills. Airtel app is wayyyyy better.

What’s new

🎉 This update provides a couple of new features & enhancements:
- Spotify Bundles
- M-Pesa Purchase on OFA Moto
- Bug fixes
- Home Reseller
- B Live