
E Hurw
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The app crashes anytime I try to turn off the Motion Detection feature, and it's stuck to "On." My baby rolls all over in his sleep, so I can't have this setting on, or my phone goes off all night. I wish I could use the app for the Cry and Temperature detection at night. This could easily be a 5-star review if the listed issue was resolved. I've tried uninstalling the app, but it hasn't resolved. I love being able to check in on my LO from another room if I'm doing chores or cooking.
4 people found this review helpful
Dorel Juvenile Group, Inc.
September 5, 2024
Thank you for your kind feedback. you can turn off this feature in setting interface and maintain cry detection and temperature reminder on.

Stephanie Swearingen
I have the Safety 1st Smart Soother and this app is constantly buggy and crashing, often to the point of being completely unusable, which is infuriating when you're trying to access a specific setting at bedtime with a screaming toddler. The routines don't have all the settings available, and if the device has been voice controlled by a smart home service, the app often doesn't recognize that the device is even on. Basically garbage.
1 person found this review helpful
Dorel Juvenile Group, Inc.
September 19, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at connected@safety1st.com. Thank you.

Sarah Hayes
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Updating my original 1 star review. Had the camera since they sent us the new one. So, maybe 3 months? It always goes offline now. So, it may as well just be broken and not even power on. We're going to purchase a new one of a different brand and steer clear of Safety 1st. What a total piece of junk. I still can't believe they did away with the nicer camera for this! Also, the app is junk, too, on so many levels. There's not enough room for me to get into detail so I'll leave it at that.
5 people found this review helpful