M G
Dreadful experience. Stay away. Unable to connect to wifi even though the app says wifi is already connected (even shows the correct ssid). The app is filled with English spelling and grammar mistakes. I wish we never went with SAJ. Terrible UI, it's a complete mistery to me why the app must display random photos of solar powered homes. Also not sure how the app is able to display data for total energy, total income, trees planted, and carbon offset when the app cannot connect to the inverter.
4 people found this review helpful
saj-electric
February 9, 2023
Hello, sorry for the inconvenience caused to your use. We have tried our best to solve this problem. We will make improvements according to your suggestions when the new version is updated, hoping to bring you a better experience. Thank you for your feedback.
AngieMatth
This app is SO confusing and difficult yo understand. Can't find any help guides to explain the screens. Why do the DAY figures go up and up? If you're adding them together. It isn't daily figures!! I'm high intelligence with background in designing & testing apps (but not with electricity) and I'm baffled by this one!
saj-electric
December 5, 2023
Hello, we recommend that you download the latest version of the eSAJ Home app (2.4.0) to enjoy a better user experience and access the latest features. If the issue persists, we suggest sending an email to feedback@saj-electric.com, describing your situation, providing the serial number of your device, and attaching relevant screenshots. Thank you.
Ian Slade
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This app has not worked for two weeks , neither have any of the apps for various platforms thus rendering the inverter useless for optimising the power consumption from the solar arrays. SAJ changed the app's software rendering it useless. I have requested my installer to supply me with another manufacturers inverter that can correctly monitor the system it being only 2 months old and d not fit for purpose. The SAJ reply is just PR they are fully conversant with the problem.
4 people found this review helpful
saj-electric
March 27, 2023
Hello Ian, I'm sorry for the inconvenience caused by your use, our technical team would like to know more details so they can better solve your problem, can you please send an email to feedback@saj-electric.com stating your problem, account number, password and Sn of the device? Thank you!