
Nathan Thornton
The app used to be good but for the last couple months, I constantly get a "You do not have network connectivity." error. This is the only app that gives me problems. My internet connection is fine both on my device and in my home. It's clearly a problem with the app. It's slowly becoming unusable, making me want to switch banks. I tried uninstalling and reinstalling that app, but it didn't help.
Salem Five Bank
September 11, 2025
Sorry for the trouble you are experiencing with our app. Please do call us if you continue to have this issue 800-850-5000.

Alyssa Lino
The app was great, but they just updated the bill pay section it has made my life more difficult. I will schedule my bills to go out on Friday when I get paid, but the app cancels my bills because the money is not in my account on Wednesday. I understand canceling the bill if the money is not in there for when I schedule it to go out, but to cancel it in advance is giving me double work.
Salem Five Bank
November 13, 2025
We understand this can be frustrating. We are working towards making this better. Thank you for this detailed feedback.

Carla Huoppi
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The new update is terrible. Half the time the app doesn't and I'm unable to login UPDATE: now the app doesn't work at all. I have been unable to login for about a week now! EDIT: This app worked great for a few months. It's now been a week, and it isn't allowing me to sign in AGAIN! Can we please figure it out!? I called the actual bank line, and they too, can't figure out why I'm getting this error message.
7 people found this review helpful
Salem Five Bank
September 21, 2021
Hi, we are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot to mail@salemfive.com for further assistance.