
The Ikedas
The antiquated login experience makes using the app a chore. The app doesn't allow you to paste in a password. If you started to type in your password, switch out of the app, then switch back in, it erases what you've typed! The app does not allow biometric login. Totally out of date and frustratingly slow to improve.

Janet G
I agree with another user who complained about no biometric logins and it takes way too long for check deposits to post. I have no problem using the app other than the inconvenience of no biometric logins. The problem is with the waiting time it takes for check deposits to be approved and posted. So my complaint would mostly be with customer service not so much this app. Otherwise I do like the high interest rate and check writing ability that comes with the account.
2 people found this review helpful

A Google user
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Unusable with complex secure passwords. I have long complex passwords that I manage with LastPass. This app prevents a password manager to fill in the password, it prevents me from copying the password, it prevents me from running the app in multi-window mode so I could read from lastpass and type into the app, and, to top it all off, I cannot bounce back and forth between my password manager and the app as it erases anything that's been typed thus far when I ring the app back to the foreground. So, if I want to use this app I have to write down my password on a piece of paper to copy it, or use a less secure password that I can remember. Oh, and of course no support for fingerprint either. So ridiculous. Horrible design coming from a bank that should facilitate and encourage complex passwords, not frustrate the use of them.
21 people found this review helpful